The Shift from SCORM to Strategy: Architecting a Data Pipeline for Business Value
The Disconnect Between Learning and Liability For decades, Learning and Development (L&D) departments have operated in a silo. They report on metrics that make sense to them—course completion rates, quiz scores, and learner satisfaction surveys, but mean very little to the rest of the business. When a Chief Financial Officer (CFO) looks at a report stating that "90% of employees completed the compliance training," they don't see an asset. They see an expense. They see hours of lost productivity with no proven correlation to business performance. This disconnect has turned many L&D departments into "cost centers"—the first budget to be cut when the economy tightens. The problem isn't that training doesn't work; the problem is that the data used to track it is obsolete. The "Black Box" Problem The industry standard, SCORM, was designed in a different era. It acts as a "black box" that captures only the most surface-level data: D...